Warranties & Returns
New Products/Opened “Open Box” Products
All products sold on FLYRCNOW.COM are new or custom made Quadcopters, built with new parts and precision. All custom builds are tested and tuned at FLYRCNOW to ensure a quality build every time. Custom builds are shipped from the shop in working condition and are non-returnable. If a product fails on a custom build, due to a manufacturer defect, please contact us at firstname.lastname@example.org. We will issue a Return Material Authorization (RMA) number and ship a replacement part to you as quickly as possible. Customer is responsible for initial shipping costs (see DEFECTIVE PRODUCTS section for further explanation).
If you receive a product and decide that it is no longer wanted/needed. It may be returned in the unopened package to FLYRCNOW within 30 days of purchase; shipping will be paid by customer, plus a 10% restocking fee. Once the product has been opened it is at the discretion of FLYRCNOW to decide whether the product can be returned. A restocking fee of 20% of purchase price will apply. Shipping the product back to FLYRCNOW is the customer’s responsibility. Please contact our team at Info@flyrcnow.com to receive a RMA# before shipping any product back to FLYRCNOW. Returned items will NOT be accepted by FLYRCNOW without reference to the issued RMA#.
If you have received a product that is defective, FLYRCNOW will allow that product to be exchanged for a direct replacement. Standard (not expedited) shipping will be paid by customer to return product. It is up to the sole discretion of FLYRCNOW to decide whether a product is defective or not. If the FLYRCNOW is unable to reproduce the claimed defect in-house, the product will be returned back to customer and the customer will be responsible for shipping costs. If the product is found defective, FLYRCNOW will ship a replacement to the customer, free of charge and original shipping costs to FLYRCNOW will be refunded. Please contact us to receive a RMA# before shipping returns back to FLYRCNOW. Returned items will NOT be accepted without reference to the issued RMA#.
FLYRCNOW is not responsible for damage and/or lost equipment due to defective products. We are not responsible for Injuries caused by defective products.
FlyRCNow does not offer any warranties on its products. You assume all risk for any products purchased from FlyRCNow. We are not held liable for any injury to you or anybody else. We are not responsible for any damage caused to property. Please make sure you know how to safely handle the products sold from FlyRCNow. If you are unsure please contact us at Info@FlyRCNow.com and we will be happy to guide you in the right direction.